Support

Watch how-to videos, explore FAQs, or submit a service request to our customer service team. We’re here to help.

Helpful Tips

These how-to videos will make operating and maintaining your product easy.

  • Maintenance Tips

    Once your windows are installed, you'll want to care for them so they look great for years to come.
  • Dealing with Seal Failure

    Windows that appear foggy may be suffering from seal failure. Learn what causes this issue and how you can fix it.
  • How to Fix Dropping Windows

    Fixing a window that won't stay up is easy and only requires a screwdriver.
  • How to Operate Single-Hung or Double-Hung Windows

    Learn how to operate your new single-hung or double-hung windows.
  • How to Operate Sliding Windows

    Learn how to operate your new sliding windows.
  • How to Control Condensation

    Do you have condensation on your windows? Find out why, and learn how to control indoor humidity in this video.

Do you have specific questions about operating and maintaining your new windows? Get in touch with us.

Locate A Serial Number

If you need service, please locate the serial number on your vinyl window before you contact support.

Chat icon

If you have questions, we have answers.

Frequently Asked Questions

  • The term “Any Size” refers to any size replacement double hung window our manufacturer will construct. Currently, this is a minimum width and height of 15″ X 26″ and a maximum of 48″ X 78″. “Installed” refers to the removal of a basic double-hung wooden window and installing your new Window World double hung replacement window, using the existing wooden stops.

  • Most of the time, we installed our windows from the inside. But on occasion, it may be necessary to install from the outside.

  • Yes, Window World of Paducah installs replacement windows over the entire year. Our professional installers are trained to minimize heating/cooling loss while they complete the job. The energy savings from the new windows will recover any additional costs incurred within a few days.

  • Window World of Paducah makes it easy to prepare for window installation. On the day of your installation, follow these steps to get ready: - Remove furniture from the window or door that is being replaced - Keep small children or pets away from the job site - Confirm a homeowner will be on-site to answer any questions or concerns

  • No. We do not sell windows for self-installation. Our professional installation process is part of our award-winning product. Watch the video below to learn more about why we include professional installation with our products.

  • Our estimate process is simple. If you choose an in-home estimate, a Window World professional will come to your home to discuss the best replacement options to fit your budget as well as your style. Our expert will ensure all your questions are answered, spending the time to provide product demonstrations and inform you on energy-efficient opportunities.

  • We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.

  • Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.

  • All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.

  • After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.

Looking for help with warranties?

Click Here

Submit a Service Request


Service Request Form

* indicates a required field

General Contact Info

Installation Address

Billing Address

Product Information

Add a Product